4.6
Overall Satisfaction
  127
RATINGS
4.9
Leasing
4.9
Maintenance


Certified Resident
12/16/2024
The location is unbeatable and the management team is awesome. The apartment layouts are so cute and industrial for a great price point.

Certified Resident
09/22/2024
Specifically for the work order process and response, i’m extremely satisfied to the response time and the excellent service provided.

Certified Resident
08/08/2024
Life at The Locks has been a great experience so far. We moved from outside the US and the ease of the experience to getting everything set up to the actual move in was amazing! We hope to be able to spend more time within the community and experience the amenities more but the location and its proximity to all the beautiful walking trails has really helped us acclimate to the area.

Certified Resident
07/25/2024
So far, living at the locks has been pretty great! After moving in and having a few work orders completed, my apartment is like new and very nice! I love the amenities and the location by the river, right on the canal walk.

Certified Resident
07/19/2024
My Apartment at The Locks truly felt like home starting day one. Leasing was easy and streamlined, move in day was organized, and management puts in a lot of effort bring a sense of community to the property.

Certified Resident
07/16/2024
top quality place to live so far and wow, the views, the location and the accessibility to everything and amenities. love it!!

Certified Resident
02/25/2024
The locks apartment complex is situated in the best location in Richmond, a perfect combination of downtown access and relaxation on the river/canal/park environment. The cleaning, maintenance, and leasing staff have also all been fantastic. Overall, it is a great place to live and the first lease I will be renewing.

Certified Resident
02/22/2024
I've been here for 3 weeks now and I love this place. We have an interior apartment in the White Byrd building and the noise level is great. Occasionally we might hear the neighbors - a rowdy weekend gathering or their dogs nails on the floor, but the walls aren't as thin as what I imagined from an apartment situation. We hear absolutely no street noise, the occasional siren and planes, and the train whistle can be heard faintly at times. Parking is relatively easy, I pay for the garage parking which can be tricky working late hours but ive never had to go any higher than the 3rd level of the deck and the open spaces are right by the stairwell. Its definitely worth the additional fee, the spaces in front of the building are always packed full by the end of the night and there's no public parking anywhere closer. The staff here are amazing, trash pick up is always on schedule, the cleaning crew are in frequently, and the maintenance is so fast and efficient. I cannot speak highly enough of Hailey from the leasing office, she was so patient during our application and leasing process with my many many questions and helped me find the space that was perfect for what I needed.

Jennifer R.
02/17/2024
The Locks Apartments is a great place to live and I love that it's not a cookie-cutter community. The property is unique and there are so many different floor plans. It's convenient to downtown, Shockoe Slip, Shockoe Bottom, and Manchester. The vibe here is great, with the old warehouse buildings nestled between the tall downtown buildings and the James River. The staff is office professional, and they are very good at what they do. The maintenance staff is attentive, and things are typically handled right away. The property is clean and very well-maintained.

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