4.7
Overall Satisfaction
  128
RATINGS
4.8
Leasing
4.8
Maintenance


Certified Resident
11/06/2025
My experience at The Locks has been great! The staff does a great job of making it feel like a community. We're located on the canal and near VCU, the Fan, Carytown, and Manchester, so there's plenty to walk to and experience. If you're looking for loft-style living, look no further.

Certified Resident
11/04/2025
Moving to The Locks is one of the best decisions I've ever made. It is an exceptional community run by exceptional staff. i love it here.

Certified Resident
10/24/2025
I am just coming up on a year living here at The Locks. The management and whole team here go above and beyond to make this one of the best communities to live in Richmond. Maintenance requests are addressed promptly, the cleaning staff do an excellent job at keeping the whole building sparkling clean, and the leasing office is friendly and incredibly responsive to all inquiries. I was happy to renew my lease for another year and look forward to continuing to call The Locks home.

Certified Resident
09/25/2025
I feel so fortunate to be a resident at The Locks. The design and vision of this development truly sets it apart, and the location is fantastic. But perhaps more important than that, is the superb management. Haley could not be more helpful: she made me feel welcome from day one, and continues--along with Chesley--to offer amazing service and assistance. Their management, the social activities they offer and the range of services are exceptional. I never want to leave!

Certified Resident
07/31/2025
I've never had a better rental living experience than here at The Locks!

Certified Resident
06/20/2025
Always FAST friendly great service. Thank you for being the best!

Certified Resident
05/12/2025
as always, every interaction with management team as well as maintenance team is exceptional and positive. Team here values residents by demonstrating quick response to needs, concerns. Very happy indeed.

Certified Resident
05/03/2025
The Locks offers excellent amenities and a prime location, making it a wonderful place to live.

Certified Resident
05/03/2025
The locks staff / maintenance personnel are amazing! So timely and friendly.

Certified Resident
03/29/2025
The urgency by the team to ensure residents are taken care off is extremely high and they ensure that the maintenance team addresses the concerns immediately. Extremely happy with the team and very happy with the level of work the maintenance team has and work they do for the WO I have submitted in the past.

Certified Resident
01/18/2025
Living at the Locks for the past year and a half has been a very positive experience! It is a convenient location, there are community events monthly, the amenities are great, and the maintenance team is very kind and responsive.

Certified Resident
12/16/2024
The location is unbeatable and the management team is awesome. The apartment layouts are so cute and industrial for a great price point.

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